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Terms and Conditions

Payment Terms and Refund Policy for E-learning Courses

Payment Terms

Full payment is expected at the time of purchase. All prices are in Canadian dollars, except where specifically stated, and subject to applicable sales tax.

Ontario One Call accepts payment through PayPal for e-learning courses.

Refund Policy

Course credits or full refunds are available to learners who do not complete more than the first educational module, for any reason. In exceptional situations where the learner can demonstrate a defect with the course or service, please contact the Education and Training Department to review your specific case.

Refunds will be credited back to the original method used, where possible. Please allow 14 business days to process refund requests.

Refund requests must be made to Ontario One Call’s Education and Training Department