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Notification intervals for voice excavator locate requests

Emergency notifications will be transmitted within 15 minutes. Priority and standard notifications will be transmitted within one hour of receipt. All incoming excavator locate requests will be transmitted to the appropriate members, except where machine, software, or network circuit failures prevent such notifications, or where the member is not prepared to receive the notification.

If, for any reason, Ontario One Call is unable to transmit an emergency notification to a member over the automated network, Ontario One Call will make such notification by telephone. As soon as it is able to do so, Ontario One Call will confirm the telephone notification with the transmission of the notification through the automated receiver system.