A glossary of key terms specific to Ontario One Call.  Back to Glossary >>

An Emergency Locate Request is defined as a loss of service by a utility that in the circumstances would be considered essential, so that absence of the service can reasonably be expected to result in an imminent or significant safety or environmental hazard, or imminent threat to the person or the public. An excavator crew is either on site or has been dispatched. The circumstances therefore require facility owners to take all reasonable steps to complete a Locate response (clear or locate) within two (2) hours from its receipt on the system that the Member has designated for those purposes. Emergency Locate Requests are transmitted to the Member within two (2) hours.