E-Learning – Troubleshooting – Account / Registration

To create an account for Ontario One Call’s e-learning course

1. Go to this link: https://app.coursettra.com/portal/login

2. Click “Create Account” to create a new account. This login is separate from the Web Portal login, so a new one will need to be created

For more help, please follow our step by step instructions here.

To create an e-learning account in Coursettra, you must have an email.

It is recommended that you use a personal email, but a work email is also acceptable.

It is also recommended that each student has a unique email, so no two students have the same email address. This will make it easier for the Education and Training Department to troubleshoot any issues.

To update your account details (name, email address, phone number, or address), log into your Coursettra account and click on “edit my profile” (located at the top left corner under your name and student number).

 

Your e-learning account and learning history belong to you.

If you changed or left your job please reach out to our Education and Training Department, and we will update the profile.

To change your password, log into your Coursettra account and click on “change password” (located at the top left corner under your name and student number).

Recover/Reset Password

To recover/reset your password, go to the Coursettra login page https://app.coursettra.com/portal/login , and click the “Reset/Forgot password” link at the bottom right of the login box.

Enter your username and click “Send Code.” A code will be sent to the verified email address that’s associated with that username.  A window will pop up and prompt you to enter the temporary password sent to your email.  Check your email for a message with a code from mail@4iqidentity.com.

Once you receive a code you will have 24 hours to use the code to reset your password. Go back to the Coursettra page and enter your new password and then the code. Click the reset password.

Please note, if you did not verify your email when creating your account, you will not be able to reset your password. Please reach out to our Education and Training Department for assistance.

To register a group of 5 or more people reach out to our Education and Training Department.

 

Do you have course or certification related troubleshooting questions?