Ontario One Call Wins Marketing Award

Ontario One Call Wins Marketing Award

Ontario One Call, with ad agency adHOME Creative, win Gold at the International Davey Awards.

October 29th, 2020

We are proud to announce that Ontario One Call’s “Get the Dirt” marketing campaign is a Gold Winner in the design / print category at the 16th annual Davey Awards. This is the first time Ontario One Call has won a marketing award.

The ‘Get the Dirt’ campaign was designed for homeowners, with impactful creative, to educate on the need to contact Ontario One Call for any size dig.

The Davey Awards honours the finest creative work from the best small shops, firms, and companies worldwide.

Winning a Davey is an amazing accomplishment for  Ontario One Call, and adHome Creative, and one that we should celebrate.

Ontario One Call is encouraging Members, Excavators, and Locate Service Providers to use Ontario One Call’s award-winning creative. Materials are available for download and use in the Marketing and Educational Toolkit located on our website.

Get materials here: OntarioOneCall.ca/resources

About the Davey Awards

The Davey Awards exclusively honour the “Davids” of creativity, the finest small shops, firms, agencies, and companies worldwide. David defeated the giant Goliath with a big idea and a little rock – the sort of thing small companies do each year. The annual International Davey Awards honours the achievements of the “Creative Davids”, who derive their strength from big ideas rather than big budgets. The Davey Awards is the leading awards competition specifically for smaller organizations.

Please visit www.daveyawards.com for more information.


Last Call for Feedback

Last Call for Feedback on the Proposed By-Law and Fee-Schedule Changes

Provide feedback before 12:00 pm (noon) on Friday, October 16th, 2020.

Dear Stakeholders,

This is a reminder, that Ontario One Call is soliciting feedback on the proposed By-law and Fee Schedule changes.

Please provide written feedback before 12:00 pm (noon) on Friday, October 16th, 2020.

Send written feedback to: cofficer@OntarioOneCall.ca

For more background information click here

Key Dates:

  • August 21st – Ontario One Call sent out notification of September 30th consultation meeting
  • September 18th – Ontario One Call sent out official notice of November Special Members Meeting
  • September 30th – Member Consultation Meeting via webinar
  • September 30th to October 16th – Stakeholders asked to provide written feedback on the proposed changes
  • October 16th at 12:00 pm (noon) – all written feedback due
  • October 19th – Board of Directors meet to review feedback for consideration and approve final proposals
  • November 5th – Special Members Meeting to vote on the proposed changes


Special Members Meeting – Nov 5th

Special Members Meeting 2020
Please join us on Nov 5th, at 12:00 P.M. (EST).


November 5th, 2020
12:00 p.m. – 2:00 p.m.

Dear Members,

Ontario One Call would like to invite you to participate in a webinar for the Special Members Meeting on November 5th, 2020.

The purpose of the Special Members Meeting is to vote on the changes Ontario One Call is proposing to its by-laws and fee schedule.

For more background information click here.

Please contact Member Services at MemberServices@OntarioOneCall.ca if you would like to submit a proxy vote for the Special Members Meeting prior to November 4th, 2020.

Key Dates:


  • August 21st – Ontario One Call sent out notification of September 30
    Member Consultation Meeting
  • September 18th – Ontario One Call sent out official notice of November
    Special Members Meeting, including full proposal package
  • September 30th – Member Consultation Meeting via webinar
  • September 30th to October 16th – Stakeholders are asked to provide written feedback on the proposed changes
  • October 19th, 2020 -Board of Directors meet to review feedback for consideration and approve final proposals
  • November 5th, 2020 –  Special Members Meeting to vote on the proposed by-law and fee schedule changes

Register Here

Registration for the webinar is available until Thursday, November 5th, 2020 at 11:00 am.

After registering, you will receive a confirmation email containing information about joining the webinar.

If you require further information or would like to provide feedback, please contact Cory Officer via email at cofficer@OntarioOneCall.ca


Press Release: The Professional Locate Administrator Course is here



Join the hundreds of people registering for Ontario One Call’s new course. Achieve a new designation, improve skills, and offer increased value to your company.

September 14, 2020 (Press Release) – Launching this October, the Professional Locate Administrator Course (PLAC) is an interactive online program, designed to create expert Locate Administrators. The course provides an in-depth understanding of how to effectively request and manage locates within the Province of Ontario. Learners will be taken through interactive online modules covering various topics related to planning projects, making accurate locate requests, staying within the regulations, utilizing tools, avoiding issues, troubleshooting and so much more.

“If you work for a company that digs, and your job involves requesting and organizing locates, this course is for you,” says Ian Simpson, Director of Education, Marketing, and Compliance. “Whether you are brand new to the industry or are a seasoned professional, when finished, you will be the go-to-person within an organization to answer questions related to locates.”

Once a learner has successfully completed the program, they will receive a certificate of completion, which is valid for 2 years. Most students on average take about 6 hours to complete the course, which includes nine modules, quizzes, and a final exam.

Ontario One Call offers a free service for anyone who needs to make a locate request so they can dig in the province. Until now, there was no industry-wide training available on how to make good quality locate requests. PLAC is looking to change that. “Making accurate and good quality locate requests would relieve a lot of pressure on the system,” says Simpson. “Good quality locate requests should help Utilities and Municipalities with the timely delivery of their locates.”

The cost of PLAC is $84.95 + HST. Although the course doesn’t officially launch until October, hundreds of people are pre-registering.

Ontario One Call is offering a 25% off pre-registration sale running from September 8th to 30th.

To register or find out more details visit: OntarioOneCall.ca/PLAC

Ontario One Call is a not-for-profit organization that acts as a communications link between utility companies, underground infrastructure owners, and individuals who are planning to dig in the province of Ontario. In 2012, the Ontario Underground Infrastructure Notification System Act was passed, which stipulates by law that anyone in the province of Ontario must contact Ontario One Call before they dig.

Ontario One Call Education and Training Department


Sharing Locates

Sharing Locates

Ontario One Call would like to remind excavators of the Canadian Common Ground Alliance (CCGA) Best Practices regarding the sharing of locates.

 CCGA Best Practices

Section 4-7 Locate Requests
CCGA Best Practices Version 3.0 – October 2018

Practice Statement: Every excavator on the job has an appropriate locate form before excavating.

Practice Description: Often, there are several excavators on a job site performing work. The construction schedule may dictate different types of work requiring excavation from different specialty contractors simultaneously. It is preferable for each excavator to obtain their own individual locate before excavating to ensure that the specific areas have been appropriately marked by any affected owner. However, where a single locate is relied upon by multiple users on the same project, it is the responsibility of the excavator to ensure that the locate is appropriate for the intended excavation, giving due consideration to the limits of the located area, depth of excavation, ticket life, and the existence of any facilities installed since the locate was performed.

Examples of Sharing Locates

Here are some acceptable examples of sharing locates, provided the General Contractor uses their regular contract ID and not an ALA ID.

  1. General Contractor requests locate for self and their subcontractors in the same excavation area by listing all subcontractors on the locate request. General Contractor shares locate with subcontractors.  To find out how click here.
  2. General Contractor requests locate for self and shares locate with their subcontractors in the same excavation. Subcontractors are not named on the locate request.


As a General Contractor sharing a locate, you must ensure that the parameters of the excavation outlined in your locate request are the same as those being performed by your subcontractors.

As a subcontractor receiving a locate from the General Contractor, you are required to review the parameters of the locate to ensure your work is within the locate performed. Otherwise, the subcontractor will require a new locate



Change Your Ontario One Call Links

Do you use ON1Call.com on your website, paper bill statements, or marketing materials?   Do you have ON1Call.com bookmarked on your computer?

Switch it to OntarioOneCall.ca now!

Change Now:

On1Call.com will forward to OntarioOneCall.ca for a limited time only. So, please change all bookmarks and/or web links before October 31, 2020.

Change Marketing Materials:

Our marketing efforts are better when we all communicate the same message. If you, or your team, are creating any marketing materials (for example, brochures, bill inserts, postcards, videos, and/or social media posts), please change Ontario One Call’s website to OntarioOneCall.ca.

You can also find free Ontario One Call marketing materials available at OntarioOneCall.ca/resources/

Marketing Materials Available Here


Assign Your Proxy

Can’t Attend Our AGM,
Assign Your Proxy


If you are unable to attend our upcoming virtual AGM on June 25th, 2020, you could still have your voice heard.

Members of Ontario One Call are able to assign their proxy.  Members interested in completing a proxy before June 22, are asked to contact Member Services via email.



Locate Volume Trends


April Volume

The COVID-19 outbreak had a large impact on the amount of locates being requested. As most requests focused on work for the Ontario government’s essential services list, requests in April were far below normal volumes. Ontario One Call had a 37% decrease in locate requests compared to the previous year. Chart 1-1 (below) shows the volume of requests that were submitted.

Chart 1-1
The below chart shows data from April 1st – 30th.

May Volume

With Premier Ford’s announcement on May 4th, loosening restrictions on construction projects, Ontario One Call saw an immediate jump in locate requests. The volume sustained, and comparing 2019 to 2020 (see chart 1-2) the first three weeks of May showed a return to seasonal request volumes.

There was a notable increase in the last week of May, with an approximate 20% increase in volume compared to the same period in 2019.  As of May 28th (available data at publishing), the total locate volume in May increased by approximately 6% over the previous year.

Chart 1-2
The below chart shows data from May 1st – 28th.



PLAC – Professional Locate Administrator Course

Launching Later This Year

Online and Interactive

PLAC  is a fully interactive online course, designed to create expert Locate Administrators.

The course provides an in-depth understanding of the steps necessary to effectively manage locates within the Province of Ontario. Learn to plan projects, make accurate locate requests, stay within the regulations, utilize tools, avoid issues, troubleshoot and so much more.

Who should take this course?

If you work for a company that excavates, and your job involves requesting and/or organizing locates, this course is for you.

How long does the course take?

Learners can complete the program in their own time. Estimated learning time is 3 – 5 hours.


The cost will be announced closer to the launch.

Want the latest news on PLAC?

Here are three ways to stay current on the launch, important dates, promotions, and PLAC related news.

  1. Join our email list – sign-up Here
  2. Visit the Learn Centre page on our website – Click Here
  3. Email our Education & Training team – Training@OntarioOneCall.ca