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Have Your Say! Dedicated Locator Process

Dedicated Locator Process
Have Your Say!

Dear Stakeholder,

Thank you to those who participated in last week’s webinar on the Dedicated Locator Process. We hope it shed some light on this important new change in the legislation.

If you missed the webinar, a recording, plus other valuable resources, and a feedback survey on the Dedicated Locator Process can be found here:

Key takeaways:

– This is just the beginning of the conversation around Dedicated Locator policies and procedures. We need your feedback! Please complete the feedback survey by May 20th, 2022.
– Resources are available on our website, including a Draft Agreement Between the Member and Dedicated Locator, format for a 90-day notice period, and other background material.

Please share these resources within your organization and with your legal counsel as there are new and substantial legal obligations.

In the coming weeks, we will host more webinars and release some new resources to help you understand your responsibilities under the law change. Please make sure to check out our website often.

For any questions, please contact us at

The Ontario One Call Team

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60 Days or More Locate Validity

60 Days or More
Locate Validity

Members are strongly urged to consider extending their locate validity period to 60 days or more.

Relocates can use up valuable resources unnecessarily as paint marks are often still visible and buried infrastructure is adequately fixed in place. With increasing locate request volumes, Members who have a locate validity period of 60 days or more are receiving fewer relocates. Fewer relocates help free up locator resources, which leads to better locate response times and improved compliance.


• Longer excavation window for Excavators
• Fewer relocates
• Less administrative burden

Members who have questions about increasing their locate validity period should reach out to Ontario One Call’s Member Services department.

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Dedicated Locator

Dedicated Locator

A dedicated locator (hired third party who locates all underground infrastructure on a project) and self-locator (a dedicated locator that is an employee of a contractor) is a way for construction projects to have continual delivery of locates when and where they are needed. Contractors and Infrastructure owners are seeing the benefits and more projects are being pushed to the dedicated locator model. 

The dedicated locator model keeps construction projects on time and helps reduce the mismanagement of locate requests in the system (duplicate locate requests, locate dumping, over notification, etc.). Companies that use dedicated locators also tend to forecast better and engage the locate service provider earlier in the planning process to ensure they have the required staff.

It is recommended that the infrastructure owners build a dedicated locator model into their construction plans at the outset. Much like Subsurface Utility Engineering, this is a time-and-money saver best organized by the project owner

What is a Dedicated Locator?

• A Dedicated Locator is a locator that is committed to a specific project.
• Using a Dedicated Locator for a project allows the project to have devoted staff whose job it is to ensure locates (including relocates/remarks, if needed) are completed when and where the Excavator needs them.

Benefits of a Dedicated Locator:

• Improves productivity.
• Reduces downtime as the locates are completed under the direction of the Excavator.
• Promotes damage prevention and safer excavation practices.
• More control – get locates when, where, and as often as your project requires.
• It provides flexibility when unidentified conflicts require project changes.
• It frees up the regular pool of public locate service providers to complete standard locate requests for homeowners and less complex requests.

How do I set up a Dedicated Locator for my project?

• A Dedicated Locator must be certified through each Utility and/or Municipality with infrastructure in your project area. Depending on the region, there might already be a certified pool of dedicated locators ready to be hired. Alternatively, you may need to work with the Utilities/Municipalities to get someone certified and trained.
• Once you have a Dedicated Locator established the Utilities/Municipalities will need to reach out to Ontario One Call to set-up the profile.
• Once everything is set-up you can make locate requests through Ontario One Call, and your Dedicated Locator will receive the notification in order for them to provide the service.

Who Pays for Dedicated Locator?

• The Infrastructure owner (project proponent) or the contractor is responsible to pay the Dedicated Locator/Locate Service Provider directly.
• Prices could vary, and it will be based on the arrangements made with the Dedicated Locator.

What is a Self Locator?

  • A self-locator is a dedicated locator who is an employee of the excavation company.
  • Like a dedicated locator, a self-locator would need to be certified to locate all utilities.
  • Qualifications, including training, certification, and other business requirements, would have to be made through each utility and municipality.

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Voting Results 2021 AGM

Voting Results
2021 Annual General Meeting

 Dear Stakeholders,

The voting results for the 2021 Annual General Meeting are complete. Please see the results below.

For more information on the 2021 Annual General Meeting:

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Essential Construction List – Effective April 17th

 Essential Construction Project List

The Government of Ontario has released its essential construction project types that will be able to continue during this enhanced state of emergency

The new rules came into effect on Saturday, April 17th at 12:01 a.m., for all of Ontario.

Under the Enhancing Public Health and Workplace Safety Measures, all non-essential workplaces in the construction sector will be closed, with only essential construction permitted to operate.

Ontario One Call remains fully operational to accept locate requests.

  • We encourage Excavators to only request locates for essential projects
  • We encourage Members to respond in good faith to all locate requests within the obligated timelines

If you suspect an excavation is non-essential and does not fall within the essential construction list, fulfill your obligation to provide a locate and contact your local Public Health Unit, by-law, or non-emergency law enforcement to file a complaint.

The list of essential construction projects (as of April 17th, 2021):

Construction activities or projects and related services (including land surveying and demolition services) are essential if they:

  • are associated with the health care sector or long-term care, including new facilities, expansions, renovations and conversion of spaces that could be repurposed for health care space
  • ensure safe and reliable operations of, or provide new capacity in: municipal infrastructure;  provincial infrastructure, including but not limited to, the transit, transportation, resource, energy and justice sectors
  • support the operations of, or provide new capacity in, electricity generation, transmission, distribution and storage, natural gas distribution, transmission and storage or in the supply of resources
  • support the operations of, or provide new capacity in, schools, colleges, universities or child care centres within the meaning of the Child Care and Early Years Act, 2014
  • are required for: the maintenance and operations of petrochemical plants and refineries; significant industrial petrochemical projects where preliminary work commenced before April 17, 2021; industrial construction and modifications to existing industrial structures limited solely to work necessary for the production, maintenance or enhancement of personal protective equipment, medical devices such as ventilators and other identified products directly related to combatting the COVID-19 pandemic
  • would provide additional capacity in the production, processing, manufacturing or distribution of food, beverages or agricultural products
  • were started before April 17, 2021 and would provide additional capacity: for businesses that provide logistical support, distribution services, warehousing, storage or shipping and delivery services; in the operation and delivery of Information Technology (IT) services or telecommunications services; to, or enhance the efficiency or operations of, businesses that extract, manufacture, process and distribute goods, products, equipment and materials 
  • support the operations of broadband internet and cellular technologies and services
  • are residential construction activities or projects and related services
  • prepare a site for an institutional, commercial, industrial or residential development, including any necessary excavation, grading, roads or utilities infrastructure
  • are necessary to temporarily close construction sites that have paused, or that are not active, to ensure ongoing public safety
  • are funded in whole or in part by: the Crown in right of Canada or in right of Ontario; an agency of the Crown in right of Canada or in right of Ontario; a municipality
  • are intended to provide shelter or supports for vulnerable persons or affordable housing
  • being funded in whole or in part by, or are being undertaken by: the Crown in right of Canada or in right of Ontario; an agency of the Crown in right of Canada or in right of Ontario; a municipality a service manager as defined the Housing Services Act, 2011; a registered charity within the meaning of the Income Tax Act (Canada); a not-for-profit corporation

(source: COVID-19: enhanced public health and workplace safety measures)

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Board of Directors – Call for Nominations

Call for Nominations to the Ontario One Call Board of Directors

Ontario One Call (ON1Call) is charged with operating the regulatory regime established by the Ontario Underground Infrastructure Notification System Act 2012. It relies on qualified individuals to serve on the Board of Directors to guide the organization and to ensure it meets its obligations to members, excavators, and stakeholders.

ON1Call has the following categories of members: Municipal and Government, Electricity, Gas & Oil Pipeline, Telecommunications & Cable, and Other. The Other category consists of members who are not covered by the four previously named sectors (for example, industrial & manufacturing facilities, educational facilities, etc.) There are also three excavator representatives on the Board.

Applications are invited for qualified individuals to stand for nomination for the following vacant positions on the ON1Call Board of Directors for terms starting in June 2021:

Gas & Oil Pipeline Sector Representative: Term through June 2024, with an opportunity to stand for two subsequent terms of three years each

Excavator Sector Representative: Term through June 2024, with an opportunity to stand for two subsequent terms of three years each

Other Sector Representative: Term through June 2024, with the opportunity to stand for two subsequent terms of three-years each


To be eligible to stand for election, certain conditions must be met:

• The individual’s employer must be a member of ON1Call as of February 2021 (does not apply for excavator sector)
• The employer must be supportive of the investment of time and interest that all ON1Call directors make, including attending five board meetings annually and participating in board committees and/or task forces
• The person must have a combination of skills and experience that equip them to serve on the board. The Board is particularly looking to add members with accounting and legal designations.


Qualified individuals are advised to contact ON1Call by March 12, 2021, by email. The email should:

  1. Indicate their intention to stand for election.
  2. State their reasons for being considered to be a director, including past board experience.
  3. Include a CV and a letter of support from their organization
  4. Be sent to the Governance and Nominations Committee, c/o Ben Hamilton at

The Governance and Nominations Committee will evaluate all applications and subsequently contact all applicants. The committee will either arrange a telephone interview in March 2021 or advise that it will not be proceeding with a particular application.

Thank you,

Ben Hamilton Executive Director, Ontario One Call

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Ontario One Call Wins Marketing Award

Ontario One Call Wins Marketing Award

Ontario One Call, with ad agency adHOME Creative, win Gold at the International Davey Awards.

October 29th, 2020

We are proud to announce that Ontario One Call’s “Get the Dirt” marketing campaign is a Gold Winner in the design / print category at the 16th annual Davey Awards. This is the first time Ontario One Call has won a marketing award.

The ‘Get the Dirt’ campaign was designed for homeowners, with impactful creative, to educate on the need to contact Ontario One Call for any size dig.

The Davey Awards honours the finest creative work from the best small shops, firms, and companies worldwide.

Winning a Davey is an amazing accomplishment for  Ontario One Call, and adHome Creative, and one that we should celebrate.

Ontario One Call is encouraging Members, Excavators, and Locate Service Providers to use Ontario One Call’s award-winning creative. Materials are available for download and use in the Marketing and Educational Toolkit located on our website.

Get materials here:

About the Davey Awards

The Davey Awards exclusively honour the “Davids” of creativity, the finest small shops, firms, agencies, and companies worldwide. David defeated the giant Goliath with a big idea and a little rock – the sort of thing small companies do each year. The annual International Davey Awards honours the achievements of the “Creative Davids”, who derive their strength from big ideas rather than big budgets. The Davey Awards is the leading awards competition specifically for smaller organizations.

Please visit for more information.

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Last Call for Feedback

Last Call for Feedback on the Proposed By-Law and Fee-Schedule Changes

Provide feedback before 12:00 pm (noon) on Friday, October 16th, 2020.

Dear Stakeholders,

This is a reminder, that Ontario One Call is soliciting feedback on the proposed By-law and Fee Schedule changes.

Please provide written feedback before 12:00 pm (noon) on Friday, October 16th, 2020.

Send written feedback to:

For more background information click here

Key Dates:

  • August 21st – Ontario One Call sent out notification of September 30th consultation meeting
  • September 18th – Ontario One Call sent out official notice of November Special Members Meeting
  • September 30th – Member Consultation Meeting via webinar
  • September 30th to October 16th – Stakeholders asked to provide written feedback on the proposed changes
  • October 16th at 12:00 pm (noon) – all written feedback due
  • October 19th – Board of Directors meet to review feedback for consideration and approve final proposals
  • November 5th – Special Members Meeting to vote on the proposed changes

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Special Members Meeting – Nov 5th

Special Members Meeting 2020
Please join us on Nov 5th, at 12:00 P.M. (EST).


November 5th, 2020
12:00 p.m. – 2:00 p.m.

Dear Members,

Ontario One Call would like to invite you to participate in a webinar for the Special Members Meeting on November 5th, 2020.

The purpose of the Special Members Meeting is to vote on the changes Ontario One Call is proposing to its by-laws and fee schedule.

For more background information click here.

Please contact Member Services at if you would like to submit a proxy vote for the Special Members Meeting prior to November 4th, 2020.

Key Dates:


  • August 21st – Ontario One Call sent out notification of September 30
    Member Consultation Meeting
  • September 18th – Ontario One Call sent out official notice of November
    Special Members Meeting, including full proposal package
  • September 30th – Member Consultation Meeting via webinar
  • September 30th to October 16th – Stakeholders are asked to provide written feedback on the proposed changes
  • October 19th, 2020 -Board of Directors meet to review feedback for consideration and approve final proposals
  • November 5th, 2020 –  Special Members Meeting to vote on the proposed by-law and fee schedule changes

Register Here

Registration for the webinar is available until Thursday, November 5th, 2020 at 11:00 am.

After registering, you will receive a confirmation email containing information about joining the webinar.

If you require further information or would like to provide feedback, please contact Cory Officer via email at

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Press Release: The Professional Locate Administrator Course is here



Join the hundreds of people registering for Ontario One Call’s new course. Achieve a new designation, improve skills, and offer increased value to your company.

September 14, 2020 (Press Release) – Launching this October, the Professional Locate Administrator Course (PLAC) is an interactive online program, designed to create expert Locate Administrators. The course provides an in-depth understanding of how to effectively request and manage locates within the Province of Ontario. Learners will be taken through interactive online modules covering various topics related to planning projects, making accurate locate requests, staying within the regulations, utilizing tools, avoiding issues, troubleshooting and so much more.

“If you work for a company that digs, and your job involves requesting and organizing locates, this course is for you,” says Ian Simpson, Director of Education, Marketing, and Compliance. “Whether you are brand new to the industry or are a seasoned professional, when finished, you will be the go-to-person within an organization to answer questions related to locates.”

Once a learner has successfully completed the program, they will receive a certificate of completion, which is valid for 2 years. Most students on average take about 6 hours to complete the course, which includes nine modules, quizzes, and a final exam.

Ontario One Call offers a free service for anyone who needs to make a locate request so they can dig in the province. Until now, there was no industry-wide training available on how to make good quality locate requests. PLAC is looking to change that. “Making accurate and good quality locate requests would relieve a lot of pressure on the system,” says Simpson. “Good quality locate requests should help Utilities and Municipalities with the timely delivery of their locates.”

The cost of PLAC is $84.95 + HST. Although the course doesn’t officially launch until October, hundreds of people are pre-registering.

Ontario One Call is offering a 25% off pre-registration sale running from September 8th to 30th.

To register or find out more details visit:

Ontario One Call is a not-for-profit organization that acts as a communications link between utility companies, underground infrastructure owners, and individuals who are planning to dig in the province of Ontario. In 2012, the Ontario Underground Infrastructure Notification System Act was passed, which stipulates by law that anyone in the province of Ontario must contact Ontario One Call before they dig.

Ontario One Call Education and Training Department

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