Ontario One Call is governed by a set of laws, regulations, Memorandum of Understandings, By-laws and associated schedules.

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Important Links

• The Act – This is the foundation of Ontario One Call
• Regulation – Administrative Penalties – Gives Ontario One Call the ability to use administrative penalties as one of its industry performance improvement tool – effective May 1, 2024
• Regulation – Specified Locates – The time limit for large excavation projects or dig sites is increased to 10 business days – effective May 1, 2024
• Memorandum of Understanding – The agreement between Ontario One Call and the Ministry of Public and Business Service Delivery (MPBSD)
• Minister’s Order – Maximum percentage of Board Directors
• Minister’s Order – Size of Board under The Act
• By-Law 1 – Corporate governance by-law addressing compliance with the Not-for-Profit ACT (ONCA)
• Schedule 1 to By-Law 1– Establishes the terms of use for Underground Infrastructure Owners and Excavators
• By-Law 2 – This by-law supports Ontario One Call’s fee-setting structure as it transitions from primarily a service provider to a Public Safety Administrative Authority (PSAA)
• Rules – Plainly written document to help stakeholders understand what their obligations are and how to stay compliant
• Policies – This section includes compliance policies and employee policies and procedures