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Request a Locate

Newsletter – November 2021

November 2021 Newsletter

New Web Portal Launch
Jan 27th, 2022

  • Easier to use platform
  • Stream-lined request options based on user type
  • Increased aerial map functionality

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Contractor Bridge End Of Life
Jan 27th, 2022

  • Requests will no longer be accepted via the contractor bridge
  • Requests must now be submitted via the new web portal.

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Phone Queue Changes
Mar 5th, 2022

  • For professional excavators, only Emergency, Deferred  Emergency (P0), and Sewer Lateral Requests will be accepted via phone
  • All other requests must be submitted via the new web portal.

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Dedicated Locator & Self-Locator

Contractors and project proponents are wanting more control over how, when and where locates are delivered.  That’s why dedicated and self-locating models are becoming more and more popular.  Read more.

Sharing Locates

Sharing locates can help save valuable time and resources on a project.  But, when can an excavator share a locate?  Ontario One Call would like to remind excavators of the Canadian Common Ground Alliance (CCGA) Best Practices regarding the sharing of locates. Read more

Extending Locate Validity

Members are being urged to extend their locate validity to a minimum of 60 days. There are many benefits including fewer relocates, a longer excavation window for excavators, and a reduced administrative burden for both members and excavators.  Read more.


SAVE 15%
this November

When you sign up for PLAC in November, you’ll save 15% on course fees! Don’t miss out on this incredible opportunity to improve skills and offer increased value to your company.

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New Subdivision Request

Follow this Best Practice when you are submitting a new subdivision request.

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Design and Planning Request

Follow this Best Practice when you are submitting a design and planning request.

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(Owners of Underground Infrastructure)

Updating 360 Feedback & Locate Statuses

Have questions about the rules surrounding 360 Feedback, or how it should be updated, or what the statuses mean?

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Renegotiation Best Practice

A renegotiated date changes the legal timeframe to complete a locate. This new date needs to be beneficial for both the excavator and the member.
Follow this Best Practice when you are renegotiating.

Read More

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