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Request a Locate

New Web Portal


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New Web Portal

Ontario One Call is re-creating our Web Portal to improve the process of submitting Locate Requests!

The expected implementation timeframe is end of 2021/early 2022.

Action required

Some changes to Ontario One Call’s system will affect the Notifications and Confirmations sent to stakeholders, in particular, changes to field names, and the addition of brand new fields. This may require technical changes in your system.

Members or Locators who parse any information from the Notification Form please see the examples of the new forms by clicking here.  Note the email notifications with now be sent as HTML only.

IMPORTANT NOTE: The new system is still in development and the listed modifications may change throughout the year.

Members must remain compatible with Ontario One Call’s systems to continue the timely receipt of locate requests.

Excavators or Locate Requestors who parse any information from the Confirmation Form please contact us at

The changes, at a glance:

1. Brand new EASY TO USE platform!

  • New fields
  • Easy to understand questions
  • New and modern look

2. Different request options for different users

  • Single Address Request

i. A new simple form for requests regarding an excavation on a single civic parcel

  • Advanced Request

i. A new form for large requests with multiple civics or no civics

3. New fields on this form include:

• Permit Number
• Project Number
• Expected Date of project completion

4. Easy to submit Design and Planning Requests for Excavators

5. Changes to the Map Functionality

  • New method of searching for the location.
  • Quicker completion process

6. Removal of the FAX number from the Locate Request:

  • We will no longer be accepting or transmitting Fax numbers on locate requests.