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Continuity Plan – COVID-19





Ontario One Call’s Business Continuity Plan for COVID-19


We are actively monitoring the coronavirus (COVID-19) updates from public health officials and the government authorities and are following their latest guidance. Ontario One Call has a business continuity plan to minimize the impacts to the services we provide, including receiving and processing emergency locate requests.


Our Employees:

– To protect our employees, Ontario One Call is restricting access to outside visitors.
– All external activities, events, and meetings are postponed until further notice.

Our Members and Excavators:

– Ontario One Call will focus on Emergency and Sewer Lateral requests.
Standard requests are encouraged to be submitted via the Web Portal. 

Reaching us:

We will ensure vital emergency requests are responded to first. To help, we are asking stakeholders to limit interactions with Ontario One Call customer service staff to urgent situations. 

– As an excavator, you are calling for imminent requests.
– As a member, you have a high priority need, updates based on health and safety situations, or you are increasing the size of your notification area within our system.

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