Purpose: The goal of the three-day intensive event was to develop solutions that would make a positive impact on the 2020 dig season.
Participants: Twenty-five industry leaders representing various stakeholder groups came together, including:
- Locate Service Providers (LSPs)
- Ontario One Call
Each participant was selected because of their ability to make substantial decisions within their own organization, and ability to influence others in the industry.
Process: Led by an independent facilitator, the industry leaders worked cross-functionally to look at the systemic issues and create viable solutions. As a result, five implementable solutions were developed.
Solutions: Here is a brief overview of the five solutions. Stakeholders within the industry should expect to see these strategies starting in 2020.
- Dedicated Locator
- Pressure Points
- Compliance / Enforcement
- Data In, Data Out
- Move major infrastructure projects to dedicated locator to relieve stress and free up the regular pool of locators
- Utilities and Municipalities will be responsible for the dedicated locator on their own capital projects
- Dedicated locator resources are additional, and will not come from the existing locator staff
- In 2020, certain infrastructure types will put into this model with more to follow in the coming years
- Develop a new forecasting model to give visibility into the resource demand that is required
- Utilities, Municipalities, and LSPs will forecast workloads by collecting and distributing on-going details related to capital projects
- LSPs are to show calculations to the Utilities and Municipalities based on the data
- There will be ongoing check-ins to assess the success of forecasting
- A pilot program will start in Ottawa early 2020
- Standardize the way locates are managed
- Utilities and Municipalities to have 60-day locate validity periods
- Utilities and Municipalities to have the same locate expiration date, based on the work to begin date
- Develop proper guidelines to share locates with sub-contractors
Compliance / Enforcement
- Alleviate confusion in the industry and mitigate the continual delivery of late locates
- Provide greater communication about the rules, compliance process, and the roles and responsibilities of each stakeholder
- Look to implement a change to Member billing based on a performance-based billing model – late delivery of locates = higher share of Member billing cost
Data in, Data Out
- Reduce over-notification, and eliminate other factors affecting LSP productivity
- Create a checklist of LSP needs that an Excavator must fulfill for a locate request
- Incorporate the finalized process into the curriculum of the Professional Locate Administrator Course (PLAC) being launched through Ontario One Call in 2020
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