Attention System UsersChanges to Priority Level Requests – Additional Information |
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What is changing?
Ontario One Call currently has several Priority Levels that are used when callers provide less than 5 business days’ notice on their work to begin date. These levels, Priority 1 – 4, will now become a ‘Standard’ status.
Comparative list: Current to Future Priority Levels
Current List of Priorities – Before August 2018 |
Future List – Beginning August 2018 |
Member’s Time to respond |
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2 hours |
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Priority 0 – deferred emergency, used only at the discretion of Ontario One Call |
Priority 0 – deferred emergency used only at the discretion of Ontario One Call |
Up to 5 business days, courtesy quicker response |
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Up to 5 business days |
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Sewer Lateral |
Sewer Lateral |
2 hours |
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Design and Planning |
Design and Planning |
No mandatory time frame |
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Priority 1 |
Up to 5 business days |
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Priority 2 |
Up to 5 business days |
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Priority 3 |
Up to 5 business days |
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Priority 4 |
Up to 5 business days |
What is a Priority 0:
A Priority 0 is a circumstance where a two-hour response may not be necessary or appropriate, but where the impact on people or businesses would cause significant hardship if not addressed promptly. Members may provide a response within 24 business hours, however are not obligated to under the law.
A Priority 0 may be provided on a locate request, at the discretion of Ontario One Call considering all the information provided by the caller. The information provided will be evaluated on a per case basis with the organizations’ supervisors, as may be required.
Regards,
Ontario One Call