Attention System UsersChanges to Priority Level Requests – Additional Information |  |
What is changing?
Ontario One Call currently has several Priority Levels that are used when callers provide less than 5 business days’ notice on their work to begin date. These levels, Priority 1 – 4, will now become a ‘Standard’ status.
Comparative list: Current to Future Priority Levels
Current List of Priorities – Before August 2018 | Future List – Beginning August 2018 | Member’s Time to respond |
2 hours | ||
Priority 0 – deferred emergency, used only at the discretion of Ontario One Call | Priority 0 – deferred emergency used only at the discretion of Ontario One Call | Up to 5 business days, courtesy quicker response |
Up to 5 business days | ||
Sewer Lateral | Sewer Lateral | 2 hours |
Design and Planning | Design and Planning | No mandatory time frame |
Priority 1 | Up to 5 business days | |
Priority 2 | Up to 5 business days | |
Priority 3 | Up to 5 business days | |
Priority 4 | Up to 5 business days |
What is a Priority 0:
A Priority 0 is a circumstance where a two-hour response may not be necessary or appropriate, but where the impact on people or businesses would cause significant hardship if not addressed promptly. Members may provide a response within 24 business hours, however are not obligated to under the law.
A Priority 0 may be provided on a locate request, at the discretion of Ontario One Call considering all the information provided by the caller. The information provided will be evaluated on a per case basis with the organizations’ supervisors, as may be required.
Regards,
Ontario One Call
