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Changes to Ontario One Call’s Ticket Submission by Phone

Attention System Users

Changes to Ontario One Call’s Ticket Submission by Phone


Effective April 2, 2018, Ontario One Call will be migrating the multiple request phone queues for locate requests to the web.

Please read the following bulletin carefully for important information.


What is changing?

Phone queue migration for Contractors:

Late in 2017, Ontario One Call announced plans to migrate professional contractors entirely to the web platform for the spring of 2018.  However, with the decision to add further improvements and to allow for a transition period for our users this change will be phased in overtime.

Effective April 2, 2018, multiple requests will no longer be available by phone. Excavators who wish to submit more than one ticket simultaneously will be required to use the web portal.


What doesn’t change?

Single ticket requests, homeowner requests, and legitimate emergency requests will continue to be available for processing by phone at 1-800-400-2255 for all requestors.


How can I prepare for this change?

Ontario One Call is dedicated in supporting you through this transition.

We know that people have different comfort levels with technology, and for many people, this will be a change in how they do this part of their job.

That’s why we’re giving plenty of advance notice and making sure everyone has opportunities to adapt to the new requirements.

You can begin using the Web Portal today


Familiarize yourself with this process over the next few months by doing the following:


  • Register for a training session by checking our Events page


  • Visit Ontario One Call’s website for resources for Contractors


  • Contact to better understand how to process locate requests through Ontario One Call’s Web Portal. Support will be available for excavators throughout the transition.



Ontario One Call