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Changes on December 4th Register for training now!

Attention System Users

Training available – Web Ticket tips and upcoming changes


Effective December 4, 2017, Ontario One Call will be implementing a new internal system process for the way in which notification is generated.

Click here to watch a video on our upcoming changes!


Improve your ticket submitting skills!

Excavators, join our training webinars to learn how to process tickets on the web and find out how the new mapping tools work.

Web ticket tools:

Ontario One Call added the following tools to the web-ticket creation process.  These changes will aid in the finding of a specific location by the excavator.  These additional tools will also assist locators in identifying the requestor’s dig location.

  1. Civic Pin Drop
  2. Measuring tool
  3. Refresh Map Tool
  4. Multiple selection display tool


Upcoming change:

Ontario One Call is making a change to the notification system with the participation of our Members and the Excavators, in order to create an opportunity to achieve the following goals over time.

The goal of this change is to;

  • Obtain more accurate information about the dig location;
  • Accurately reduce the number of the owners of infrastructure notified on a locate request, by decreasing the notification area through the map selection
  • Reduce the waiting time for the completion of locates


Training Registration:

Ontario One Call will be holding training sessions as follows;


Web Ticket Creation Training for Excavators:



Ontario One Call